Refund policy

REFUND POLICY

Returns & Exchanges

We want you to be happy with your C21 Swag purchase. If something isn't right, you have 30 days from the delivery date to request a return or exchange.

Eligibility

  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Drinkware, bags, and accessories must be unused and in original packaging.
  • For hygiene reasons, socks and pet accessories can only be returned if unopened.

Final sale items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Pre-order items
  • Clearance items
  • Brokerage-branded or custom-personalized products (for example, items in the Century 21 Synergy, Century 21 Masters, and Century 21 Percy Fulton collections)
  • Gift cards, stickers, and printed stationery

How to start a return

  1. Contact us through the website with your order number and the item(s) you'd like to return.
  2. We'll confirm eligibility and send return instructions within 2 business days.
  3. Ship the item back to us. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

Need a different size? The fastest option is to place a new order for the size you want and return the original for a refund. If you'd prefer a direct exchange, let us know when you contact us and we'll do our best to hold stock for you.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with a photo and your order number. We'll arrange a replacement or refund at no cost to you.